At GuffGPT ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (guffgpt.com), chat application (chat.guffgpt.com), and voice chat service (voice.guffgpt.com), collectively referred to as the "Service".
Please read this privacy policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you sign in using Google Authentication, we receive your name, email address, and profile picture from Google. We do not receive or store your Google password.
- Chat Content: Messages you send to GuffGPT and the AI responses are stored to provide you with conversation history.
- Voice Data: When using voice chat, your audio is processed in real-time for speech recognition. We store text transcriptions of voice conversations but do not permanently store raw audio recordings.
- Images: When you upload images for analysis, they are processed by the AI model and may be temporarily cached. Images are not permanently stored on our servers.
- Contact Information: If you reach out to us via our contact page, we collect your name, email, and message content.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with the Service, including pages visited, features used, timestamps, and session duration.
- Device Information: We may collect information about your device, including browser type, operating system, and screen resolution.
- Cookies: We use essential cookies for authentication and session management. We may also use analytics cookies to understand how our Service is used.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide the Service: To authenticate you, save your conversation history, and deliver AI responses.
- Improve the Service: To understand usage patterns, fix bugs, and develop new features.
- Communication: To respond to your inquiries and send service-related notifications.
- Security: To detect and prevent fraud, abuse, and security incidents.
- Advertising: We may display advertisements through Google AdSense. Google may use cookies to serve ads based on your prior visits to our website or other websites. You can opt out of personalized advertising by visiting Google Ads Settings.
3. Third-Party Services
We use the following third-party services:
- Google Firebase: For authentication and user management.
- Microsoft Azure: For hosting, AI model processing, and database storage (Azure Cosmos DB).
- Google AdSense: For displaying advertisements on our website. Google AdSense may use cookies and web beacons to serve ads. For more information, see Google's advertising policies.
- Cloudflare: For DNS management and security.
Each of these services has their own privacy policy governing the use of your information.
4. Data Storage and Security
- Your data is stored on Microsoft Azure servers with industry-standard encryption.
- We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
- Despite our best efforts, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
- Your account information and chat history are retained as long as your account is active.
- You can delete your account at any time through the chat application settings, which will permanently delete all your conversations and personal data.
- After account deletion, your data is removed from our active databases. Backup copies may persist for up to 30 days before being automatically purged.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to processing of your data
- Request data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at the information provided on our Contact page.
7. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected personal information from a child under 13, we will take steps to delete that information.
8. Cookies and Advertising
Our website uses cookies for:
- Essential cookies: Required for authentication and basic functionality.
- Analytics cookies: Help us understand how visitors interact with our website.
- Advertising cookies: Used by Google AdSense to serve relevant advertisements. Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to this website or other websites.
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Service.
Google's use of advertising cookies enables it and its partners to serve ads based on your visit to our site and/or other sites on the Internet. You may opt out of personalized advertising by visiting Ads Settings.
9. International Data Transfers
Your data may be processed and stored in servers located outside of Nepal, including in the United States and other countries where Microsoft Azure has data centers. By using our Service, you consent to such transfers.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Through our Contact page
- By visiting chat.guffgpt.com and reaching out directly